Owning a high-performing shift

Created on Jul 27, 2026

By completing all lessons and passing the quiz with 100% or higher, the earner of this credential will demonstrate an understanding of how to recognize the characteristics of a stable shift; maintain whole-shift oversight during busy service periods; use the Shift Scan to assess people, pace, and standards; identify early signs of operational pressure; and make decisions that protect service flow, team performance, and guest experience.